Rates & Policies

Listed below, you will find our current rates and policies. If you do not find the information you need, please contact our office and we will provide it for you. 

Office Policies:

• Notify office when you are moving. Billing will continue until we recieve your request to cancel service. Deposit refund will not be mailed out if we have not recieved your forwarding address.
• Service calls are scheduled to be completed within 24 hrs. unless the job requires scheduling a contractor.
• It is the customer's responsibility to keep their meter box clean, free of mud & debris, and easily accessible. If a reminder is left and the meter is still not accessible the next month, a Waterworks employee will clean out the meter box at a charge to the customer.

Lock Offs:

• Customers will be locked off for any returned checks or online payments. A $10 NSF fee and $40 reconnect fee must be paid (CASH OR MONEY ORDER), in addition to the amount of the returned payment before service is restored.
• Payment of bill is due upon receipt. Payment is late if recieved after the 15th of each month. Customers that have not paid by the 25th of the month are subject to diconnection for collections.
• $40.00 collection fee is charged for lock off for non-payment of water bill
• An additional $100 fee is charged if the lock has been cut/tampered with or if any illegal connections are made to restore water service before payment is received.
• Once the operator leaves the plant to do lock offs, the account is in "Collections Status" regardless of whether the operator has locked the meter or not
• Operators are not allowed to accept payment in the field or after office hours.

Standard Residential Service Rates

Standard Commercial Service Rates